GITPACKAGE Consumer Purchase Agreement &
GITPACKAGE Consumer refund policy
Please read the GITPACKAGE Consumer Purchase Terms (the Consumer Purchase Terms) carefully to ensure that you are fully aware of your rights and our obligations to you when making a booking via the G Trip website, which is displayed at www.GITPACKAGE.com (the Website).
A consumer is a natural person who makes a booking. Where a consumer makes a booking for 20 participants or more, then the booking will be classed as a Group Booking. Where a consumer makes a booking and any part of the booking exceeds GITPACKAGE’s display inventory, then the booking will be classed as an Out of Inventory Booking. The GITPACKAGE Business Purchase Terms apply to Group Bookings and Out of Inventory Bookings.
When a booking is not a Group Booking or Out of Inventory Booking, it will be a Standard Booking. Reference to Booking Participants refers to those participants of a Standard Booking.
Your completion and submission of your Standard Booking signifies your agreement to be bound by the Consumer Purchase Terms, which constitute an agreement between G Trip Express Pty Ltd ACN 151 140 135 (GITPACKAGE) and you. By agreeing to the Consumer Purchase Terms, you acknowledge that all Booking Participants agree to be bound by similar terms. Any variation of the Consumer Purchase Terms must be in writing and signed by a representative of GITPACKAGE.
You also understand that to the extent permitted by applicable law, the Website may amend the Consumer Purchase Terms without prior notice to you at any time by posting a revised version on the Website. Any revisions to the Consumer Purchase Terms will take effect when posted on the Website unless otherwise stated. If the revised version includes a substantial change, the Website will provide you with 30 days' prior notice of any substantial change by sending you an email. Your continued use of the Website or the Website services after the effective date of a revised version of the Consumer Purchase Terms constitutes your acceptance of its terms and agreement to be bound by its terms.
By making a Standard Booking, you acknowledge and warrant that you are at least 18 years of age, and agree to be bound by the Consumer Purchase Terms.
We provide various travel related service information on behalf of third party travel service suppliers (Suppliers). Our obligation is to provide a platform on which you can make travel bookings.
The person making a Standard Booking via the Website will be deemed to have accepted the Consumer Purchase Terms on behalf of the persons or business entities named in the booking form (if different from the person making payment).
You must provide full and accurate personal details at the time of making your booking or purchase. You may be required to provide additional details upon request.
All participants of a Standard Booking must be at least 18 years of age.
You will be required to pay in full for your Standard Booking at the time of booking or purchase.
The prices quoted on the Website or pursuant to your enquiry may be displayed in international currencies. If prices are displayed in Australian Dollars, these prices will include GST. All prices are subject to availability, and we reserve the right to vary or withdraw the prices displayed on the Website from time to time and without notice to you. Price changes may occur by reason of matters outside our control, which include, but are not limited to, adverse currency fluctuations, fuel surcharges, taxes and airfare increases.
Unless specified, all prices listed do not include:
All Standard Bookings incur a non-refundable booking fee equal to 3% of the total price of the Standard Booking. We reserve the right to charge a late booking fee for any bookings or additional services accepted within 48 hours of a tour departure date. You will be responsible for any fees or charges that GITPACKAGE incurs as a result of a late booking in addition to any late booking fee.
Fees and additional charges may apply where a Standard Booking is changed, amended or cancelled. You will be responsible for any fees or charges that GITPACKAGE incurs as a result of a change, amendment or cancellation.
You are solely responsible for any charges incurred by your banking or financial institution as a result of your Standard Booking.
Please refer to the GITPACKAGE Consumer Refund Policy for further details.
GITPACKAGE accepts payment via Visa, Mastercard and PayPal only.
Once a Standard Booking has been made, you will receive a transaction confirmation email, which confirms receipt of your payment.
Regardless of payment method, we will email you a Tax Invoice with your Standard Booking, once we have received your payment in cleared funds.
By agreeing to and accepting the Consumer Purchase Terms, you also agree to the terms of the each supplier (store) refund policy (if applicable) or GITPACKAGE Customer Refund Policy (if supplier does not have a refund policy on its own).
Once you make a booking to the supplier via GITPACKAGE, it will become supplier’s sole responsibility to process the booking. GITPACKAGE is not responsible and have no obligations for any processing of Bookings.
GITPACKAGE retains the right to remove a Booking Participant from participating in a Standard Booking for reasons that impact on the enjoyment or safety of other Booking Participants, such as, but not limited to, a Booking Participant’s physical, medical or mental inability to undertake the arrangements of the tour, unsocial or unruly behaviour, or the carriage of prohibited substances and materials.
There may be circumstances beyond our control that require us to change a Standard Booking. We reserve the right to change a Standard Booking, and will endeavour to inform you of any change as soon as reasonably possible.
Before Commencement of Standard Booking
Where a change is required prior to the commencement of your Standard Booking and you do not accept the change, you may be provided with a refund in accordance with terms of the each supplier (store) refund policy (if applicable) or GITPACKAGE Customer Refund Policy (if supplier does not have a refund policy on its own).
After Commencement of Standard Booking
We strongly recommend Booking Participants travel with emergency funds in the event that a Standard Booking is changed after commencement of the Standard Booking. We will not be responsible for any incidental expenses incurred as a result of a change of the Standard Booking.
We act as an agent only. No partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created between you and us by the Consumer Purchase Terms. We do not make or give any warranty or representation regarding the standard of the Suppliers’ services.
To the fullest extent permitted by law, we do not accept:
You agree to indemnify us (including our officers, employees, shareholders, agents, affiliates, associated entities or other representatives) from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to your Standard Booking.
The laws of Queensland, Australia, govern this agreement.
If you have any questions about the GITPACKAGE Consumer Purchase Terms, please contact us at info@GITPACKAGE.com.
Consumer Purchase Terms last updated 02 September 2015.
G Trip Express Pty Ltd ACN 151 140 135 (“we”, “us”, “our” or “GITPACKAGE”) recognises that there may be circumstances where you wish to cancel a booking, or where we may need to cancel a booking.
A consumer is a natural person who makes a booking. Where a consumer makes a booking for 20 participants or more, than the booking will be classed as a Group Booking. Where a consumer makes a booking and any part of the booking exceeds GITPACKAGE’s display inventory, then the booking will be classed as an Out of Inventory Booking. The GITPACKAGE Business Refund Policy applies to Group Bookings and Out of Inventory Bookings.
When a booking is not a Group Booking or Out of Inventory Booking, it will be a Standard Booking.
Please read our Refund Policy carefully to ensure that you are fully aware of your rights and our obligations to you with respect to refunds.
If you wish to cancel a Standard Booking, you must notify us at info@GITPACKAGE.com.
The amount refunded will vary depending on how much cancellation notice you provide prior to the commencement of a Standard Booking:
*All cancellations to Standard Bookings will incur an AUD$20 administration fee, and a credit card cancellation fee equivalent to 3% of the Standard Booking.
GITPACKAGE reserves the right to cancel a Standard Booking prior to the commencement of the Standard Booking due to insufficient participants, terrorism, natural disasters, political instability or other external events.
If we cancel a Standard Booking, you may choose between us applying the amounts paid toward an alternative Standard Booking or receiving a full refund (less applicable administrative fees).
We are not responsible for any incidental expenses that you may have already incurred as a result of your Standard Booking, such as visas, vaccinations and airline travel.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
If you leave your Standard Booking for any reason after it has commenced, we are not obliged to make any refunds for unused portions of the Standard Booking.
If, for whatsoever reason, you do not turn up on the date and time for the commencement of your Standard Booking as stated in your Standard Booking confirmation email, without prior notice to GITPACKAGE, this shall be considered a cancellation with no refund available.
If you wish to change any details of your Standard Booking, you must contact our Customer Service Centre at info@GITPACKAGE.com. We will do our best to assist you, however we cannot guarantee that changes can be made.
Not all Standard Bookings can be cancelled or changed, and are subject to availability and any restrictions imposed from third party suppliers. All additional charges or expenses that may be incurred as a result of any change will be your sole responsibility.
Amendments to any other arrangements made in conjunction with your Standard Booking will incur additional administrative fees.
GITPACKAGE reserves the right to change or vary a Standard Booking prior to the commencement of the Standard Booking due to insufficient participants, terrorism, natural disasters, political instability or other external events.
In such an event, an alternative Standard Booking may be offered, for which you may exercise the following options:
If unforeseeable circumstances force us to change a Standard Booking after commencement of the Standard Booking, any decision made in respect of the Standard Booking to re-route or amend the Standard Booking is at our discretion, and we will not be liable for any claim arising from such events.
If you have any questions regarding the GITPACKAGE Refund Policy, please email us at info@GITPACKAGE.com.
Refund Policy last updated on 02 September 2015.
Suite 12A, Centrepoint, 3290 Surfers Paradise Boulevard, Surfers Paradise, QLD, Australia 4217, ABN 28 151 140 135 Tour license no. 3965126
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